Knowledge Base

You can cut and paste URL's (web page addresses) into your browser rather than typing them into the address or location field. Just select the URL in your email or word processing document, copy it (control-C), open a browser window, click in the address or location field, paste the URL (control-V) and then press return or enter. If you get a "file not found" error, check to make sure you didn't copy and paste more than the URL. A valid URL may start with "HTTP://" or "www" or just the domain name (i.e., "about-the-web.com"). The URL will usually end with either ".htm" or ".html" but may contain other characters as well. Another common ending character is the slash ( / ). It will not contain quotation marks or commas or these (< >) characters. So if you see these, you probably copied the URL incorrectly. 

 Downloading or just loading generally refers to the acquisition of content (text, images, etc.) from a browser. Unless you have a prolonged connection, you can load more than one web page at a time into separate browser windows. Rather than just clicking on a link, right-click (or hold the mouse down on the link if you're using a Mac) and select "open link in a new window" from the popup menu. This menu item may be slightly different in your browser (i.e., "Open Link in New Window").
A newer variation on this theme is tabbed browsing. Several modern browsers allow you to open links in tabs instead of new windows. The effect is the same; there is just much less clutter on the screen.
Then you can click back on the original page, read some more, or even open another link in a new window while the other page is still being loaded. There is a practical limit to the number of windows )or tabs) you can have open at one time. Usually, two or three windows will provide plenty of things to read about or look at while the other windows download their content.
 

 The Back button (in the upper left corner of the browser window) will usually take you back to the last page you were on. Sometimes when you click on a link, a new window is opened, and the Back button won't work. The Back button always takes you back to the previous page opened in that browser's window. So when a new window is opened, the Back button doesn't have anywhere to go back. Get used to using multiple browser windows and selecting them either from the Window menu or by clicking on the window's borders.

Another thing you can do with the Back button is to go back to a page other than the last one opened in that window. If you hold the mouse down on the back button for a couple of seconds (in most browsers) or the little down arrow next to the back button (in some other browsers), you will see a popup menu of all the pages you have opened in that window. Then you may select one of the pages from the menu. After selecting a menu item, you will be taken to that page.

The difference between this menu and the History menu (in Internet Explorer), or the Go menu, is that the Back Button menu only lists pages that have been opened in that browser window. The Go or History menus list pages opened in any browser window.

The Forward button works the same way. If you have gone "back" to previous pages in a browser's window, then you can go "forward" again. You can also jump several pages forward (provided you have gone several pages back) by holding the mouse down on the Forward button or the down arrow next to it. 

There are several errors you might encounter when trying to load a web page. The first problem might be "The specified server could not be found." This means that you either have a bad URL, or the server is offline or no longer exists. This could be the result of an outdated link, a server that has been discontinued, or a mistake in typing or pasting the URL into the address box.

If you get a "file not found" error, check to make sure you didn't type or paste the URL incorrectly. A valid URL may start with "HTTP://" or "www" or just the domain name (i.e., "about-the-web.com"). The URL will usually end with either ".htm" or ".html" but may contain other characters as well. Another common ending is the slash ("/") character. The URL will not contain quotation marks, commas, or any of these ( < > ). The other possibility is that the page you requested no longer exists.

Other errors usually have to do with not having the authorization to view the page. If it is a page, you think you ought to have access to, check with the system administrator for that server and find out what you need to know. 

If a page is loading very slowly, compared to normal load times for your computer, or you get an error of some kind, try reloading the page by clicking the Stop button (if the page appears to be still loading), then the Reload or Refresh button.
You can tell if the browser thinks it still has elements to load into a page if the animation in the top right corner of the browser is always moving or progress indicators in the status bar in the bottom left corner of the window. If there are many graphics, Java applets, or elements that require plug-ins, the page will load much more slowly. If this becomes too frustrating, you can set your browser's preferences to load graphics and sounds. You can also turn off Java and JavaScript.
Another thing to consider is your connection speed. The speed of your computer's processor is another consideration. Cable, ISDN, or DSL service will provide much faster access to the Internet than a regular phone line. Shorter is better for phone lines, modems, and computers. 

 Disconnections are a source of frustration and can usually be prevented. Low phone line quality is the primary source of disconnect problems. When phone lines are noisy, the modem has trouble transmitting and receiving data accurately and may just disconnect.

To test for noisy phone lines, disconnect from the Internet and call someone on your modem line. After they answer, ask them to be quiet for a minute so that you can listen for noise on the line. If you hear pops or clicks or any kind of noise, first try wiggling the phone cables. Sometimes the problem is a bad telephone cable.

Here are some things to try to lower the noise level on your phone line:⦁

• Disable call waiting by inserting *70 before the ISP's phone number in your modem setup.
• Keep phone cords as short as possible, both from the wall to the modem and from the modem to the computer.
• Install a separate phone line for the modem or get ISDN or DSL service.
• Remove any cordless phones, FAX machines, or answering machines from the modem line.
• Have your phone company check your lines for noise.
• Check with your ISP for possible init string, modem script, or configuration changes.
  

There are several reasons why your Internet access might be slow on a particular day. Traffic is the most common cause of pages that load slowly. The more people on the Internet at any given time there are, the more traffic. Surfing during the day or late at night may be faster than in the early evening. The latest browser software, faster modems, faster computers, and faster Internet connections (i.e., Cable, ISDN, or DSL) will create a more pleasurable Internet surfing experience. 

 You can save the name and address of any web site or page you visit by adding a Bookmark. Internet Explorer calls these Favorites, but they're the same thing. Here's more information on this important feature. 

 Most browsers let you initiate searches directly from a field next to the address box. Simply type two or more words and press Enter. 

You can create folders and separators and organize your Bookmarks or Favorites in any way that suits you. In Internet Explorer, choose "Organize Favorites" from the Favorites menu. Then select New Folder, name it whatever you want, drag it to the position you would like it to be, and finally drag the bookmarks into that folder. In other browsers, choose "Bookmarks" from the Window (or Navigator) menu and then "Add folder" from the Item (or File) menu. You can drag any Bookmark, Favorite, or any folder into any position you like.
You can change the name of the Bookmark or Favorite too. In most browsers, you can just click on the name of the Favorite or Bookmark and edit the name. 

The first thing a browser does when loading a web page is to check that the page's text and graphics files are in the browser's cache folder on your hard drive. Suppose the text and graphics for that page are not found; the browser stores all the text and pictures in the cache folder. Then when you revisit that page, it can just read the files from your hard drive rather than downloading them again off the network, which is usually much faster.

If you have your cache set to a large number, you can store many files on your computer without really realizing it. The more files on your computer, the harder it may have to work to do some things. If your computer is running unusually slowly, you might try emptying the browser's cache to speed things up.

To download a graphic to your computer, either right-click on the graphic if you're using a PC or hold the mouse down on the graphic while holding down the Ctrl key if you're using a Mac. A menu will appear to allow you to "Download" or "Save" the file to disk.

If there is a hyperlink on the page that plays a sound or video, or loads a program, you can usually download the file the same way you would a graphic. If there is no hyperlink, then you might check your cache folder for a large, recently downloaded file that you can save to another directory on your disk. The name of the cache file will not be easily recognized, so you'll want to change it.

Some versions of QuickTime allow you to download the movie (after is has already been fully loaded) by clicking the arrow menu button in the lower right corner of the QuickTime Player window